IT Service Desk & Collaboration Lab
The Cook School IT Service Desk meets the demands of today’s educational business technology through creating a unique personal computing experience with our facilities and staff.
Our IT Service Desk staff assists with the John Cook School of Business student, faculty, and staff needs. The staff is available to help troubleshoot university owned and supported hardware and software.
As technology has evolved, the Cook School has been on the forefront of new computing trends. Citrix, cloud computing software, is one way the Cook School meets the increasing need for access to specialized academic software outside of the classroom. Through Citrix, students can access the software for free via their personal computer wherever there is an internet connection. Download the Citrix Receiver here.
- Need Help Using Citrix? Download the SLU Citrix installation and troubleshooting guide for Windows or Mac.
If you need further assistance with help troubleshooting computer issues, please contact the Cook School Service Desk in one of the following ways:
- Call: (314) 977 - 4144
- Email: firstname.lastname@example.org
- Stop by Davis-Shaughnessy Hall, 473
Hours of Operation
The Cook School Service Desk is open Monday - Thursday from 8:00 a.m. - 9:30 p.m., Friday from 8:00 a.m. - 5:00 p.m., and Sunday 4:00 p.m. - 9:30 p.m. Please note that hours are subject to change according to the University academic calendar.
For technical assistance outside of the Cook School, please contact SLU Information Technology Services.
All of our facilities are open and available during our regular hours of operation.
The Cook School offers a computer lab for student use located in Davis-Shaughnessy 374. Our computer lab is outfitted with the following services:
- Public workstation for the SLU community
- Academic software to support our courses needs
- Printing & Scanning
- Access to Citrix cloud computing
- Study spaces with network access for personal computers
AT&T Collaboration Labs
AT&T’s generous support and contribution to the AT&T Collaboration Labs provides the necessary resources for students to gain a competitive advantage through collaborative work with peers, staff, faculty, outside businesses, while utilizing cutting edge technology. Please note: The collaboration labs are available through reservation only with the Cook School Service Desk.
The two separate labs feature the following hardware and capabilities:
- Public use computer workstation
- 42” Plasma HD Display
- SMART technologies
- HD Web Camera
- Ceiling mounted integrated microphones w/ mixer
- Stereo speakers
- External computer inputs
- Web conferencing
- Collaborative meeting space
- Tegrity blended learning software
- Live capture/recording