With the desire to effectively serve the needs of our stakeholders, the John Cook School of Business at Saint Louis University has, over the past several years, attempted to collect, analyze, and supply information about its performance back to key decision-makers to help achieve program improvement and demonstrate superior value to the community.
Process Improvement through Results Analysis
An effective organization — business or otherwise — should be aware of how well it serves the needs of its key stakeholder groups. An organization that fails in this regard runs the risk that it may lose relevancy and market share.
Ethically, an effective organization seeks to provide outputs that are useful to society and, again, cannot know if it is meeting this obligation unless it collects and analyzes pertinent data. Our quality assessment plan reflects these efforts.
The Cook School community views outcomes assessment as an important and evolving part of its effort to provide the best education possible to students. As we gain experience with assessment, we hope to use the information obtained not only to improve our academic programs, but also to reflect and improve on the assessment program itself.